CTM has robust needs identification skill, asking key insightful questions in order to develop a true needs based training programs Influencing Partnerships Act as a role model within the organisation in emotional intelligence and relationships building founded on trust using solid communication and influencing based on data driven insights Collaborative Approach Excellent internal stakeholder management, Identify key internal stakeholders building bridges between different areas of the organization and has a co-creation mindset and alignment Stakeholders Roles and Responsibility Alignment The CTM defines the role of the stakeholder in delivering the training outcomes and the follow up plan. There is a tangible ‘where we are now’ and ‘where we want to be’ with metrics discussed Driving Strong Cross Functional Follow Up, Sustainability And Monitoring Has regular touch points with key stakeholders in order to keep alignment, show training progress and reinforce the importance of capabilities and training area Content and Commercial Confidence Clearly demonstrates knowledge of the content and uses subject matter experts when relevant to support and enhance the discussion. Commercial Adult Learning Approach Uses different methods to maintain engagement Driving AA Business Can tell AA practical stories and build practical exercises examples that are relevant to the content and helps learners to understand the theory and how to apply it in their AA role. Challenges delegates thinking during breakouts and feedback sessions through relevant coaching questions until the delegates can demonstrate an understanding of the concept and are confident to deliver this in the commercial environment
